Enterprise applications, Linux, Windows Server, cloud fundamentals, and AI automation—grounded in advanced support, incident response, and repeatable standard work.
10+
Years enterprise IT
400+
Users currently supported
20+
Tier II advisors led
~20%
KPI / productivity gains
Qualification snapshot
This page is a fast qualification check. For role scope, responsibilities, selected impact, and operating environment, use the dedicated experience page.
Explore résumé-backed ExperienceEngineering and business applications, Software Store workflows, installations, licensing, authentication, incident triage, and escalation; familiarity with MATLAB/MathWorks, Altium, ANSYS, Windchill/NX, and Teamcenter.
Hands-on Linux/VPS administration using Bash, SSH, Docker, Tailscale, logs, scheduled jobs, and backups; Windows Server/VM support, Windows 10/11, patching, updates, and remote administration.
TCP/IP, DNS, DHCP, VPN, RDP, server-room cable and port diagnostics, storage/RAID, backup and recovery, workflow diagrams, and system architecture documentation.
ServiceNow, Jira, Freshservice, Remedy, ITIL, incident/problem management, outage triage, vendor coordination, KBs, SOPs, runbooks, monitoring, and patching.
Python, PowerShell, Bash, SQL, APIs/JSON, Git/GitHub, n8n, and scheduled jobs; daily ChatGPT, Codex, and LLM use for diagnostics, coding, documentation, and structured workflows.
AWS Certified Cloud Practitioner; AWS/Azure fundamentals, IAM concepts, Git/GitHub, CI/CD concepts, Jenkins exposure, Ansible familiarity, Docker, and version-controlled deployments.
Education & credentials
Western Governors University — B.S. in Information Technology — In Progress
CompTIA A+ · Network+ · Security+ · ITIL Foundation · AWS Certified Cloud Practitioner
Review certifications and credentialsSelected systems
Multi-machine operations, recoverable agent workflows, approval gates, secure administration, and local-first credential controls.
Explore AI systemsCurrent résumé
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