Anthony Lopez View Résumé

Case study · Enterprise IT operations

Keep enterprise applications available and turn recurring fixes into standard work.

In my current CompuCom assignment supporting GE Aerospace, I work across engineering and business applications, Windows systems, networking, and incident response. This account excludes confidential employer information and does not imply employer endorsement.

Illustrative support workflow: assess impact, investigate, coordinate, document
Illustration of my documented support approach; not an employer system diagram.

01

Problem

Enterprise users depend on identity, endpoint, application, connectivity, and infrastructure services that cross multiple teams and require clear ownership when incidents become complex.

02

My contribution

I support 400+ GE Aerospace users through CompuCom, covering Software Store workflows, installations, licensing, authentication, and escalated application/workstation issues. I coordinate incidents across engineering, endpoint, security, and infrastructure teams; access Windows Server and virtual machines; validate DNS/DHCP; and document repeatable work.

Relevant skills
  • Enterprise application support
  • Windows Server / VMs
  • Microsoft 365 / Entra ID
  • Intune / Tanium
  • ServiceNow / ITIL
  • DNS / DHCP diagnostics
  • PowerShell / Python / Bash
  • KBs / SOPs / runbooks

03

Approach

  1. 01

    Receive and classify the user or service impact.

  2. 02

    Trace identity, endpoint, application, connectivity, and infrastructure evidence.

  3. 03

    Resolve directly or coordinate a bounded escalation with the correct remote team.

  4. 04

    Record the incident, resolution, knowledge, and repeatable operating step.

Controls and working practices

  • Role-appropriate access and MFA/SSO support
  • ServiceNow incident and knowledge records
  • Endpoint compliance, encryption, and patch readiness
  • Remote-team handoffs without publishing internal topology

04

Evidence and current status

My résumé documents the CompuCom assignment supporting GE Aerospace, the 400+ user scope, application support, and Windows Server/VM responsibilities. Internal incident records and employer systems are not published here.

Current role, 2025–Present. This case study describes my responsibilities; it does not claim a measured reduction in incidents or resolution time.

Recruiter actions

Follow the evidence or discuss the role.

View GE Aerospace experienceView IT Operations role fitContact Anthony